We map guest requests
We identify your channels and the questions taking up most of your team’s time.
03 / GUEST COMMUNICATION
More attention to requests.
More time to welcome guests.
Phone, email and WhatsApp: AI can support your team in guest conversations and reduce the workload of recurring questions.
Let’s talk about it →One request, one answerIllustrative example
PhoneEmailWhatsApp
“What time is check-in?”
“We welcome you from 2 pm.”
Less time on recurring questions. More time for hospitality.
The context
Requests keep coming. Even when you’re busy.
A call during check-in, an email awaiting a reply, the same breakfast question. Work spreads across channels and takes time away from guests already at the hotel.
How it works
A plan for your hotel.
We configure the information
We check the available features and set up content and workflows using information approved by the hotel.
We test with your staff
We assess answers and operator handover, keeping situations needing personal attention with your team.
The benefits
Practical goals.
Everyday value.
✓Support answers to frequently asked questions
✓Manage communication on supported channels
✓Organise accommodation enquiries more clearly
✓Reduce repetitive reception tasks
Use cases
In everyday hotel life.
A service question
The assistant answers breakfast questions using information approved by the property, on the configured channel.
An accommodation enquiry
The assistant gathers guest needs and supports handover to reception according to agreed features and integrations.
Illustrative scenarios. Features and workflows are discussed for the chosen solution and configuration.
Frequently asked questions
Let’s make things clear.
Which channels can be managed?
The proposed technologies can support phone, email and WhatsApp. Channels, languages, hours and terms are checked for the chosen configuration.
Does it connect to my hotel management system?
Compatibility and integrations must be assessed with the property and provider before adoption.
Does AI replace reception staff?
The aim is to support repetitive tasks. Sensitive situations and decisions needing personal judgement remain with the team.
AI guest assistant